Privacy Policy Of G2B

This policy outlines how G2B ("G2B", "We", "Us", "Our") collects, uses, and safeguards the personal data of our users/clients ("You", "Your"). It applies to interactions through our website, platform, and other communication methods. This document also explains your options regarding how we handle your personal information and how you can access or update it.

Please review this policy thoroughly to understand our practices and guidelines regarding your information and how we manage it. By providing us with your information, you acknowledge that you have read, understood, and agree to the terms stated in this Privacy Policy.

1. Your rights

G2B is committed to protecting your rights as outlined in Vietnamese law and other relevant legislation. Your rights include, but are not limited to:

  • Accessing your personal data;
  • Requesting corrections to any inaccurate, incomplete, or misleading data we hold about you;
  • Requesting the deletion of your personal data if it was used for unrelated purposes or processed unlawfully;
  • Opting out of marketing activities based on your data without your consent;
  • Requesting your personal data in a structured format and transferring it to another responsible entity.

Please provide feedback to ensure G2B adheres to the commitments outlined in this policy or as required by law. You can reach us via email at [email protected], phone, mail, or other methods listed in the contact details below.

2. Information collection and use

2.1. Information collection

2.1.1. We collect the following types of personal information ("Collected Information"):

  • Contact Information: Name, email address, mailing address, and phone number.
  • Billing Information: Credit card number and billing address.
  • Business Information: Company name, address, and business type.
  • Other personal information needed to provide our services.

This applies to website users, service users, and third parties who may be recognized as beneficial owners or company members.

2.1.2. How we collect your data

Collected information is gathered through:

  • Communication channels such as telephone, email, and other methods;
  • Application forms or related documents during service processes;
  • Public sources or third-party resources for background verification;

We also collect your data through the following Automatic Data Collection Technologies

Cookies

Our website uses cookies to automatically collect anonymous visitor data, including IP addresses, browser type, and more. This data helps us track site performance and usage. Cookies are separate from any personal information you share on our site.

Web Beacons / gifs

We use clear gifs (Web Beacons) to manage content on our site. These tiny graphics track users' online movements. Unlike cookies, clear gifs are embedded in web pages and do not store personal information.

Analytics / log files

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, administer the site, track users’ movements around the site, and gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.

The use of tracking technologies by our service providers, technology partners, or other third-party assets (such as those involved in tracking the success of advertising) on the site is not covered by our privacy policy. These third parties may use cookies, clear gifs, images, and scripts to help them better manage their content on our site. We do not have access to or control over these technologies. We do not tie the information gathered to our customers or users’ personally identifiable information.

Behavioral targeting / retargeting

We partner with a third-party ad network to either display advertising on our website or manage our advertising on other sites. Our ad network partner uses cookies and Web Beacons to collect non-personally identifiable information about your activities on this and other websites to provide you with targeted advertising based on your interests.

Please note this does not opt you out of being served to advertise. You will continue to receive generic ads.

Social media widgets

Our website includes social media features, such as Facebook button, that may collect your IP address and the page you are visiting. These interactions are governed by the privacy policies of the respective social media companies.

2.2. Use purposes

We use Collected Information for the following purposes, consistent with this privacy policy and applicable laws:

  • Fulfilling your orders;
  • Sending order confirmations;
  • Assessing your business needs to recommend products;
  • Delivering requested products or information;
  • Responding to service requests and communications;
  • Conducting due diligence and addressing inquiries;
  • Providing services as described in this Privacy Policy;
  • Complying with legal obligations and requests from authorities.

3. Cookies policy

To ensure the optimal functionality of G2B websites, we use cookies to enhance and personalize your user experience.

What are cookies?

Cookies are small data files that websites store on your computer or mobile device to keep records. These files help us collect website usage data to improve performance and user experience. Additionally, cookies can be used for targeted advertising or to monitor user behavior.

How do we use cookies?

We utilize cookies for several purposes:

  • Personalization: Cookies help us remember your preferences, such as language settings, to tailor your browsing experience.
  • Analytics: We collect data on how users interact with our website, such as the pages visited and the duration of visits. This information helps us enhance our site's performance and content.
  • Advertising: Third-party advertising partners may use cookies to deliver ads relevant to your browsing behavior.
  • Social Media Integration: Our website includes social media buttons or widgets that allow you to interact with platforms like Facebook, Twitter, and YouTube. These features may collect your IP address and the page you're visiting, and they may set a cookie to function correctly.
  • Tracking: Cookies are also used to monitor your interactions, submissions, and status in service delivery or other activities on our site.

Types of cookies

We currently use two types of cookies:

  • Session ID cookies: These expire when you close your browser or turn off your device. We use them to authenticate users, identify active pages, and evaluate marketing campaign effectiveness.
  • Persistent cookies: These remain on your device even after you close your browser or turn off your device. They help us remember your preferences for future visits and provide a more personalized experience. You can remove these cookies by following your browser's instructions in the "Help" section.

How can you control cookies?

You can choose to accept or decline cookies and prevent third parties from installing them on your device through your browser settings. You can also delete previously installed cookies, including those that stored your consent for their installation.

However, be aware that disabling or blocking cookies may impact certain features and functionality of our site. To customize your cookie settings, click here.

Updates to this cookie policy

This Cookie Policy may be updated periodically and will take effect immediately upon any changes, such as updates to cookie types or applicable regulations. We encourage you to review our Cookie Policy regularly to stay informed about any changes.

4. Information sharing

We may share your personal information with our subsidiaries to facilitate the services related to our business operations. The exchange or sharing of information between G2B and its subsidiaries within the same group, or among the subsidiaries themselves, or between the directors, managers, and members of these companies, does not constitute sharing with third parties. If such information is transferred to a country or territory, we will take appropriate measures to safeguard the security of your information, in accordance with the relevant legal standards and to the best of our abilities.

In certain situations, it may be necessary to share or exchange your information with other relevant third parties to fulfill the services you requested or as required by authorities or legislation. Depending on the circumstances, these third parties may include:

Service providers:  

We may share your information with service providers, contractors, or agents who perform services on our behalf and need access to this information to carry out their tasks.

Frames:  

Some of our web pages use framing techniques to display content from our service providers (such as payment processors) while maintaining the look and feel of our site. Please note that in these instances, you are providing your personal information directly to these third parties, not to us.

Business transfers:  

We may share or transfer your information during negotiations or in connection with any merger, sale of company assets, financing, or acquisition of all or part of our business by another company.

Other third parties:  

We may disclose your personal information to other third parties, such as competent authorities, business partners, and others, for the purpose of complying with laws or to support the performance of our services.

5. Data access and correction

To request access to or correction of your data, you should contact our Customer Support team via email at [email protected] or reach out to us by phone or postal mail using the contact details provided below or on our Contact Us page. We will respond to your request within 30 working days. If you have a Corporate Service Officer assigned to you, please contact them directly as a priority.

When processing a data access or correction request, G2B will verify the identity of the requester to ensure they are legally authorized to make such a request. Please be prepared to provide any necessary supporting documents if we require additional information to confirm your identity.

6. Direct marketing

If you subscribe to our newsletter or become a G2B customer, we may send you promotional emails. You can unsubscribe at any time by following the instructions in the emails or contacting us.

7. Security measures

We prioritize the security of your personal information. When you provide sensitive details, such as credit card numbers, bank account information, or proprietary business data on our order forms, we use secure socket layer (SSL) technology to encrypt the transmission of that data.

We adhere to widely recognized standards to protect the personal information you share with us, both during its transmission and after we receive it. However, it's important to note that no method of online transmission or electronic storage is completely secure. As a result, we cannot guarantee absolute security. If you have any concerns about security on our website, please reach out to us at [email protected].

8. Data retention

We retain personal data as necessary to provide services to our clients or to meet legal requirements for an Incorporation Service Provider or Trust Corporation Service Provider.

If you request the deletion of your personal information, we will review your request and take appropriate action. If we are unable to fulfill your request, we will inform you of the reasons why.

Typically, we keep your data for five years after our contractual relationship ends, unless we are obligated to retain it due to anti-money laundering laws or to comply with legal obligations, resolve disputes, enforce agreements, or protect G2B's legal interests.

9. Additional terms

9.1. Collecting personal data from minors  

Our website is not designed for individuals under 18 years old ("Minor"). We do not intentionally gather personal information from anyone under 18. By using this website, you confirm that you are at least 18 years old, or you are the parent or guardian of a minor and consent to their use of the website. If you believe we have collected information from a child under 18, please contact us at [email protected].

9.2. Privacy policies of other third parties  

Our website contains links to other sites with privacy practices that may differ from those of G2B. If you provide personal information to any of these sites, your data will be subject to their privacy policies. We encourage you to carefully review the privacy policies of any site you visit.

9.3. Testimonials  

We may feature customer testimonials and endorsements on our site. These testimonials are provided by a third-party service, which may request your personal details, including your name and email. While we do not display personally identifiable information on our site, if you would like to update or remove your testimonial, please contact the data controller.

9.4. Changes to this policy  

We may revise this privacy policy to reflect changes in our data handling practices and will post these updates on our website. We recommend checking this page periodically for the latest information on our privacy practices.

10. Contact us

For inquiries about our privacy practices, please contact us at: 

📞 Singapore: +65 9778 8696 (WhatsApp)

📞 Vietnam: +84 837 064 064 (Hotline)

📧 Email: [email protected]

🏬 Head Office: 50 Raffles Place, Level 19, Singapore Land Tower, Singapore

🏬 Representative Office: 20 Wenlock Rd, London N1 7GU, UK

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